The Wise Crack

Windshield Repair Newsletter

The Wise Crack, published monthly, is the most widely circulated windshield repair newsletter available! It includes windshield repair tips, news, & marketing advice.

October 2009 Issue

Full Version:
www.deltakits.com/wisecrack/

Delta Kits Home:
www.deltakits.com

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Time Management

“Therefore be careful how you walk, not as unwise men, but as wise, making the most of your time, because the days are evil” (Ephesians 5:15,16)

How we spend our time can determine whether our lives are successful or unsuccessful. To rightly use time, we must put things into proper perspective and prioritize our purposes.
Take time for reading and meditating on God’s word. Paul advised Timothy of the same. Start your day slowly.

Take time to pray. Talk to God daily. Give him praise daily and word your thoughts to him.

Take time to plan, to organize and to set goals and objectives for self, for family, and above all for God. What do you plan to do for God now and down the road?  Prepare for the day’s events. Decide how many repairs you will complete today.  How many new customers? What is your strategy?

Take time for family. There is little in life more valuable than family. Quality time spent with family is one of the best investments one can make.

Take time for friends. We should nurture and cultivate our friendships. Build a relationship with each of your customers.

Take time to serve God and your fellow man. It is a great blessing and marvelous privilege to serve God and to do his will. Serve your customers with joy and gladness.

Take time to enjoy life. We all need to relax, refresh ourselves, and get away from the daily grind of life.

-Jonathan Powell & Korey Gobin

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Please Join Us At The NACE Show

Delta Kits would like to invite everyone to stop and visit with us at the 2009 NACE show. The show is being held at the Mandalay Bay Convention Center in Las Vegas, Nevada-USA.  The NACE show is begins on November 4th with a conference and the Expo dates are November 5th through 7th.  The NACE show brings professionals from all industry segments face-to-face with manufacturers, suppliers and service providers in a high-impact selling environment designed to motivate, educate, and entertain. This one event you cannot miss so please join us November 4-7 in Las Vegas, Nevada Booth Number G8910

-Korey Gobin

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4th Annual Walt Gorman Memorial Windshield Repair Olympics

4th Annual Walt Gorman Memorial Windshield Repair Olympics? November 5, 2009? Mandalay Bay Hotel & Convention Center?Las Vegas, Nevada

Click Here For More Information

-Korey Gobin

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Delta Kits Certified Windshield Repair Technicians!

Congratulations to all of the new Delta Kits Certified Windshield Repair Technicians!

September 2009

Rudy Chacon

Jeff Hampsten

Eric Ruble 

Sem Zibrov

-Korey Gobin

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What is New on the Windshield Repair Forum?

Delta Kits, Helping Customers, One Video at a Time!

Recently on the forum there was a question raised about how a “cap” a pit. The forum member previously attended Delta Kits Factory Training & Certification Course and had been properly trained on the procedure but he felt nervous because it was his first time doing it in the field. Afterwards, we posted a video detailing how to “cap” a pit.

You can view this and several other videos created to address frequently asked questions that circulate around the windshield repair industry by visiting www.windshield-repair-forum.com or www.deltakits.com.

Delta Kits has numerous informational videos to help windshield repair and headlight restoration technicians. These videos range from repairing a combination breaks to how to restore a headlight. If you have a question that you feel would be a good topic to be covered in a video, please drop a line to info@deltakits.com. We may just create a video answer to your question.   Below is a link to current Delta Kits videos. 

Click Here For More Informational Videos

Below are some of the hot topics from the month of September:

Hard impact!

Star Runner!

New to the business

As of September 30, 2009 the world’s largest windshield repair forum included 36, 512 posts on 4661 topics.  

If it’s happening in the windshield repair industry you will find out about it at www.windshield-repair-forum.com.  Membership is free, so join the windshield repair forum today.  You’ll be glad you did.

-Korey Gobin

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Tech Tip: The Dreaded Daisy Effect

If you have been repairing windshields for very long, you have likely encountered a problem with some repairs having a watery appearance around the edges.

This problem is known by a number of names including, the daisy effect, the halo effect, or flowering, but what it refers to is resin that flows out between the outer layer of glass and the PVB (center layer) of a windshield. In mild cases a technician might experience a single thin line around the perimeter of a bulls-eye, or along the edges of a star break. In extreme cases the resin is forced out several inches beyond the perimeter of a combination break. Although not typically a structural problem, the cosmetic quality of the finished repair can be significantly diminished.  

There are three main causes for this unsightly problem, excessive heat, excessive pressure, and de-lamination. De-lamination is typically found in older windshields.

1)    Heat: Excessive heat will soften the PVB layer of the windshield and even under minimal pressure will allow resin to seep between the PVB and the outer layer of glass on the windshield. How hot is too hot depends on how much pressure is used to inject the resin, the age of the windshield, and the condition of the windshield, but most equipment manufacturers agree that a windshield should not be repaired when the glass temperature is over 100º Fahrenheit (38º Celsius).
a.    In most cases the windshield can be cooled by simply shading the glass for a few moments prior to performing the repair. Reducing the inside temperature of the car also helps. Cold water and ice are not recommended as the sudden temperature change can cause the damage to spread.
b.    If it is necessary to heat a windshield, do so slowly, heating an area of at least several inches around the break, never allowing the glass temperature to exceed 100º Fahrenheit (38º Celsius).

2)    Pressure: Excessive pressure has the same effect as excessive heat. The amount of pressure required to fill a break varies from system to system, but obviously the higher the pressure, the more likely you are to experience the daisy effect. For this reason high pressure systems should be avoided.  

3)    De-lamination: Even in the best of conditions windshields begin to de-laminate with age. When subject to heat, cold, and moisture, the de-lamination process is accelerated. In some instances de-lamination is present at the edges of relatively new windshields, but generally de-lamination does not show up until the glass is at least 5 years old. De-lamination is very common in windshields that are older than 10 years. 
a.    Always check the entire windshield prior to beginning a windshield repair.
b.    If there is any indication of de-lamination the customer should be informed of the possibility of a daisy effect. If the de-lamination is severe, the customer should be encouraged to have the windshield replaced rather than repaired. 

Summary: While any one of the three causes stated above can cause the daisy effect, the problem is most common when two or more of those conditions are present. To avoid the daisy effect, monitor and control the glass temperature throughout the repair process, do not use more pressure than necessary to fill the damaged area, always check the windshield for signs of de-lamination prior to starting the repair process, and use extra care when repairing windshields that are over 10 years old.




 

-Brent Deines

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Safety Tip: Wear A Dust Mask

Dust masks are also known as "disposable dust respirators" and their primary purpose is to protect technicians from many dangerous or harmful substances in form of dust, mist, or fumes that are present while performing headlight restorations.

When used properly, a dust mask prevents the inhalation of dust in the air and protects the lungs. When you inhale, air is pulled through the dust mask and dust is captured on the outside of the mask.

It’s better to be safe than sorry so always wear a dust mask while performing headlight restorations. Working with a dust mask can provide added protection from foreign matter that may damage your lungs. 

-Korey Gobin

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