The Wise Crack

Windshield Repair Newsletter

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Delta Kits Customer Speaks Out!

Good evening Brent,
 
You may not remember me, but I had dinner with you and Korey last year during the Auto Glass Week out in Vegas.  

As a business owner, my single greatest obstacle is finding high quality, dedicated employees that are looking to contribute to the company rather than just picking up a paycheck.  Why am I telling you this?  Because last week I had the privilege of experiencing one such employee that you have!  Last month when I found out Delta Kits would be attending the Open House I called and spoke with Korey.  I asked him if he knew who would be coming out for Delta Kits, and he told me that he would.  I told him that I'd be grateful if he could afford me some of his time.  He agreed to meet with me.
 
Before our Wednesday evening event, Korey met with me and I shared with him that my repairs were no longer looking as good as they used to look.  He re-instructed me on the proper repair techniques to be used with Delta Kits equipment.  Heeding his advice, I tried a repair and "presto", back to the repairs of ole.  My technician later met with us, and I quickly told Butch to FORGET everything I had told him about repairs, and listen to everything Korey had to share with him.  Korey instructed, Butch listened and Butch did several repairs Thursday and Friday, all much better than we had been previously doing.       
 
I just wanted to take a moment to tell you how fortunate I think you are to have someone with your company that is such a huge ambassador.  Korey presents himself and represents Delta Kits in the highest possible manner.  Maybe in time, Freedom Glass can find someone equally as dedicated.  I long for that day.
 
Have a great week, and if you're headed to Vegas next week, I hope to see you there.
 
Sincerely,
 
Michael P.
Midlothian, VA

Author: Michael P.

06-24-2010

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