Korey Gobin, Delta Kits Sales Manager, attended last month’s semi-annual ROLAGS (Repair of Laminated Automotive Glass Standard) meeting in San Diego, CA. One major topic of discussion focused on the issue of unnecessary repairs such as surface pits that do not qualify as billable repairs.
The debate over repairing this type of damage continues but there is little doubt that if windshield repair technicians continue to bill insurance companies for surface pits, insurance companies will continue to restrict payments to independent glass repair companies by requiring pre-inspection and offering undervalued reimbursement.
It’s also very apparent that the deceptive practice of advertising that a surface pit will eventually crack out and require replacement is causing consumers to question the validity of the windshield repair business as a whole.
Delta Kits is committed to the highest quality of repairs, follows ROLAGS (Repair of Laminated Auto Glass Standards), and supports the NWRA’s efforts to improve the reputation of the windshield repair industry by raising the quality standard by which all repairs are judged.
While many have expressed dissatisfaction with the NWRA we do hope that Delta Kits customers understand it is in everyone’s best interest to provide high quality repairs and to provide an honest and legitimate service. Anything less is detrimental to the windshield repair industry and therefore to the long term success of your business.
To learn more about ROLAGS and how to follow the industry standards in order to promote top quality repairs, contact us at (800) 548-8332.