Subaru has introduced its new EyeSight, anti-collision system. The “driver assist system” technology acts as a second pair of eyes and monitors the road ahead for other drivers and potentially dangerous situations. The system uses two cameras developed by Subaru that are mounted inside the car on the upper edge of the windshield and above the rear view mirror. Windshield repair technicians should be aware of this new technology because the windshield can be compromised by damage and completed repairs in this area.
According to Subaru, a windshield with EyeSight must be clear in order for the system to perform properly; window tints, coatings, cracks, dirt etc. may hinder operation. As stated in the Subaru EyeSight manual, windshields in need of repair in the operational area of the eyes or replacement should be replaced only by a Subaru retailer.
To date, the EyeSight technology is only available on the 2013 Legacy and Outback limited models but the automaker in a press release stated it has plans to roll out the system on other Subaru models in the future. Before performing a repair on a 2013 Subaru, first check to see if it has EyeSight technology. Repairs can be done on these particular windshields as long as it is not done within the operational zone of the eyes, per recommendation of Subaru. The “operational zone” is a little vague, so use your own discretion when deciding whether or not to perform the repair. Test the EyeSight system prior to beginning the repair. If it is not working properly be sure to alert your customer before proceeding and consider having them sign a disclaimer so you are not blamed for it not working after you have completed the repair. If it is working alert your customer to the fact that Suburu recommends replacement and that there is a remote possibility that the system will not function properly after the repair has been completed. Again, having the customer sign a disclaimer stating that they are aware of the risks is always a good idea when working with expensive “special feature” windshields to protect yourself from future liability claims. Explain that your repair should not affect the EyeSight system if it is not near the eyes, however, when the damage is in the operational zone there is an increased risk that the system will be compromised according to the manufacturer.
Contact your local Subaru to find out more about EyeSight technology or watch this Subaru video.
If you have repaired a Subaru EyeSight windshield we would love to hear from you. Please send us an email citing your experience or visit the world’s largest windshield repair forum to see what other technicians have experienced when working with this type of windshield.